How UNIQA set the benchmark for automation ROI
As part of Pointee’s Benchmarking Awards, we looked into the automation performance of our partners and are thrilled to announce the winner of the “Automation ROI” category.
UNIQA, a leader in the insurance industry, has recently shown what it takes to hit top-tier automation ROI. Here's a closer look at what made their performance stand out.
At its core, the automation ROI category is about evaluating the tangible and intangible benefits that automation brings to an organization. Of course, reducing costs and boosting efficiency are the most obvious outcomes. But true ROI comes from a deeper understanding of the broader value automation delivers — like faster decision-making, enhanced customer satisfaction, and also the ability to explore new business models and approaches.
That’s why UNIQA’s automation case is worth sharing as they didn’t only automate processes for the sake of it — they aimed to find value and constantly questioned how they could do more.
UNIQA’s approach to intelligent automation
UNIQA has set the bar high with their relentless search for value beyond just hours back to business or saved FTEs. They’ve gone further by exploring alternative ways to maximize the potential of intelligent automation – not just in direct savings, but also in indirect value. The team focused not just on cutting down labor costs, but on improving accuracy and service delivery.
By integrating solutions like Blue Prism’s RPA alongside Pointee’s Dynamic Orchestration, UNIQA was able to scale up their automation efforts with remarkable precision. The results? A measurable improvement in business performance as well as a competitive edge in the market.
"We are incredibly proud of this achievement, which would not have been possible without the contribution of all team members and the support of the entire UNIQA CZ/SK company," said Antonín Šenfeld, Manager of the Intelligent Automation & Innovation team.
Why UNIQA’s ROI performance is impressive
- Beyond direct automation benefits: UNIQA didn’t solely focus on FTE savings. Their ROI extends to the less obvious, but equally important, benefits like agility in responding to market changes and optimizing existing processes.
- Reviews and refinement: Automation isn’t a one-and-done deal. They made sure their systems were in a constant cycle of evaluation and improvement.
- Business-wide impact: Instead of siloing their automation efforts, UNIQA applied it across multiple areas of the business, ensuring that both the automation and business departments saw the benefits.
- Collaboration for growth: The ongoing partnership with Blue Prism and Pointee played a key role as these tools helped UNIQA to dive deeper into their processes and identify further areas for improvement. As the automation program matured, they gained more insights that helped refine their strategy even further.
A new standard for automation ROI
We’re incredibly proud to see how automation has progressed at UNIQA and how they continue to evolve. Special kudos to the entire UNIQA team for their dedication and outstanding performance!
Want to be a part of another benchmarking category? Reach out to tereza.texlova@pointee.com
