Delivering a 20% RPA Performance Boost at ČSOB Bank with Pointee’s Dynamic Orchestration

Client challenge: As one of the leading financial institutions in the Czech Republic, ČSOB Bank’s growing operational needs demanded more from their RPA systems. However, their existing setup faced inefficiencies. Critical workflows were delayed, and some tasks consumed up to 90% more time than necessary. Manual intervention was frequently required to keep processes on track, limiting the bank’s ability to scale effectively.

Solution: To address these challenges, ČSOB partnered with Pointee to integrate Pointee’s Dynamic Orchestration platform. Designed to maximize the performance of RPA systems, this solution offered real-time automation orchestration and task balancing. The platform’s intelligent management ensured that workflows were dynamically optimized, freeing the bank’s RPA systems from bottlenecks and manual oversight.

Key Features Implemented:

• Dynamic Task Allocation: The orchestration platform automatically assigns and balances tasks across the RPA system, ensuring efficient resource use.
• Streamlined Login System: A new, optimized login process allowed ČSOB’s teams to access and manage RPA workflows more quickly and easily.
• Real-Time Monitoring: Pointee’s intuitive dashboard gave the bank complete visibility into automation performance and task progress, enabling proactive decision-making.

Results:

• 20% Boost in RPA Performance: After implementing Dynamic Orchestration, ČSOB Bank saw a significant 20% improvement in RPA task completion speed and overall system efficiency.
• 90% Time Reduction in Key Processes: Critical processes that previously took hours were reduced by up to 90%, allowing bots to perform more tasks in less time, directly improving operational throughput.
• Scalability and Reliability: The platform’s ability to dynamically orchestrate tasks enabled the bank to handle larger workloads without additional manual input, future-proofing their RPA strategy.

Why it matters for RPA Leaders: This case highlights how Pointee’s Dynamic Orchestration empowers organizations to unlock the full potential of their RPA infrastructure. Pointee enabled ČSOB Bank to optimize performance without additional manual intervention by automating the orchestration process. The solution’s scalability ensures that its RPA systems can grow with the bank as it grows.

Delivering results that matter: Pointee Dynamic Orchestration has become a strategic asset for ČSOB Bank, driving quantifiable performance and time efficiency improvements. These results underline Pointee's value to RPA-focused organizations, ensuring a substantial ROI through better automation management, scalability, and operational excellence.

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