Transforming UNIQA’s RPA operations with Pointee’s Dynamic Orchestration

Introduction

UNIQA, a prominent player in the insurance sector, was facing significant challenges with their Robotic Process Automation (RPA) operations. They needed a smarter, more flexible solution, and that’s where Pointee came in. This case study dives into how Pointee's Dynamic Orchestration gave UNIQA's RPA management a serious upgrade, making things run smoother and cutting down on costs.

Initial state and context

Prior to integrating Pointee’s Dynamic Orchestration, UNIQA relied on a scheduler from a different provider to manage over 50 processes using just 4 licenses. Despite the scheduler's capabilities, there were significant blind spots that required manual workarounds and extra supervision. This setup led to inefficiencies and underutilization of licenses.

Challenges faced

UNIQA’s RPA team ran into a bunch of issues that called for a fresh solution:

• Frequent switching: Due to the high number of processes and limited licenses, robots had to switch tasks frequently on Virtual Desktop Infrastructures (VDIs).
• Inefficient license use: Processes had to be scheduled with broad time windows, leading to booked but unused license time.
• Supervision overload: Manual intervention was often required to manage delays and schedule adjustments, consuming significant time and resources.
• Compliance issues: Ensuring role segregation and dynamic restarts of VDIs were complex under the existing system.
  
  

Implementation and integration

Pointee made sure everything went smoothly by providing detailed requirements and comprehensive support. Most of the software installations were done online with live support, making the switch to the new orchestration system hassle-free.

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Results and benefits

UNIQA experienced significant improvements post-implementation:

• Reduced supervision time: Time spent supervising robots decreased by approximately 48%.
• Enhanced license utilization: Dynamic orchestration minimized empty license windows, improving license usage efficiency.
• Operational flexibility: Features like single-click process stops and VDI maintenance blocks simplified RPA management.
• Compliance and efficiency: The upcoming dynamic login/logout functionality is expected to further streamline operations and ensure role segregation compliance.

Conclusion

UNIQA’s experience with Pointee's Dynamic Orchestration showcases how advanced RPA management solutions can make a real difference. By tackling key challenges and optimizing resources, Pointee helped UNIQA achieve higher efficiency and operational excellence.

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